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From: adam <adam@du.edu>
Date: Mon, 16 Apr 2001 11:54:14 -0600
Subject: Re: PPR: Timeouts
Hey David,
Thanks for getting back to me.
The printer we're dealing with is an HP 8100N PS.
The printer is set up as shown here:
$ ppad show p-hlpctr
Printer name: p-hlpctr
Comment: UTS Help Center - Penrose Library
Interface: tcpip
Address: "IP_Addr_Omitted_By_Me:9100"
Options:
JobBreak: pjl (by default)
Feedback: yes (by default)
Codes: TBCP (by default)
Alert frequency: 5 (send alert every 5 errors)
Alert method: mail
Alert address: my_email@du.edu
Flags: always no (banners required, trailers discouraged)
Charge: none
PPDFile: HP LaserJet 8000 Series
Bins:
OutputOrder: Normal
Default Filter Options: level=2 colour=False resolution=600 freevm=13000000
mfmode=ljfour
Switchset:
The PPDFile, of course, is for the 8000 series.
I have the HP LaserJet 8100 Series PS driver installed on the clients.
Thank you,
- -adam
University of Denver
David Chappell wrote:
> adam wrote:
>
> > On a (possibly) related note, users are complaining that they try to print from
> > MSOffice2000 apps, and while the document never comes out the banner page does.
> >
> > When I do a ppop log job_name this is what I see:
> > $ ppop log p-hlpctr-2737
> > Job "p-hlpctr-2737" does not exist.
> >
> > The banner page indicates two consistencies:
> > The job is processed by the PPR dotmatrix printer emulator (though jobs that do
> > come through report this as well).
> > All jobs are reported as being one page long (when a document is successfiully
> > printed, of course, this number is >1).
>
> It sounds like the jobs aren't PostScript. Are you sure you have the
> right driver installed on the clients?
>
> >>
> >> I am seeing jobs that fail due to timeouts, but I'm confused as to why.
> >>
> >> The clients are printing mostly MSWord2000 documents via samba 2.0.7 to
> >> ppr1.40 on Tru64.
> >>
> >> Here's what ppop list printer_name has to say:
> >>
> >> $ ppop list p-hlpctr
> >> Queue ID For Time Pgs Status
> >> ----------------------------------------------------------------------------
> >>
> >> p-hlpctr-5503 Mark Braunwarth 08:35AM 001 arrested
> >> (Timeout expired)
> >>
> This timeout is happening within the printer. What kind of printer is
> it? How do you have it set up. (What does "ppad show" show for it?)