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From: David Chappell <David.Chappell@mail.trincoll.edu> Date: Mon, 16 Apr 2001 12:28:36 -0400 Subject: Re: PPR: Timeouts adam wrote: > On a (possibly) related note, users are complaining that they try to print from > MSOffice2000 apps, and while the document never comes out the banner page does. > > When I do a ppop log job_name this is what I see: > $ ppop log p-hlpctr-2737 > Job "p-hlpctr-2737" does not exist. > > The banner page indicates two consistencies: > The job is processed by the PPR dotmatrix printer emulator (though jobs that do > come through report this as well). > All jobs are reported as being one page long (when a document is successfiully > printed, of course, this number is >1). It sounds like the jobs aren't PostScript. Are you sure you have the right driver installed on the clients? >> >> I am seeing jobs that fail due to timeouts, but I'm confused as to why. >> >> The clients are printing mostly MSWord2000 documents via samba 2.0.7 to >> ppr1.40 on Tru64. >> >> Here's what ppop list printer_name has to say: >> >> $ ppop list p-hlpctr >> Queue ID For Time Pgs Status >> ---------------------------------------------------------------------------- >> >> p-hlpctr-5503 Mark Braunwarth 08:35AM 001 arrested >> (Timeout expired) >> This timeout is happening within the printer. What kind of printer is it? How do you have it set up. (What does "ppad show" show for it?)